Version 5.2 - 04 Sep 2026

Thank you for choosing Amateur.tv. We are committed to providing our users with a safe, secure, and enjoyable experience. To ensure transparency and compliance with Visa and MasterCard requirements, we have established the following Complaints Policy and Procedures.

Our aim at Tech 555 Inc. is to address all claims received on time and manage them with equity, fairness, accountability, and transparency.

1. Right to Remove Content Depicting Oneself

If you find content on Amateur.tv that depicts you, and you wish to have it removed, please follow these steps:

1. Email [email protected] with the subject line “Content Removal Request” with details such as the URL, title, reason, and relevant information.
2. Include proof of identity to verify that you are the individual depicted in the content.
3. Our team will review your request promptly, and if validated, they will remove the content immediately.

Managed By: Customer Support Team.
Resolution to: The claimant and the Content provider.
Resolved: Five days.
Possible Results: Content removed or no further actions.
Appealing available: Yes, by a neutral body, at the merchant's expense.
Reporting Channels: [email protected] and our Contact Form.

2. Refund Requests

Our default Refund Policy is not to issue refunds. However, exceptions may occur due to gateway or bank issues, such as duplicate charges or payment confirmation failures. If you experience these or similar situations, please follow this procedure:

1. Email [email protected] with the subject line “Refund Request”.
2. Provide details about your purchase, including the transaction date, amount, and any relevant transaction ID.
3. Clearly state the reason for your refund request.
4. Our team will review your request and respond within 1 business day, either approving or denying the refund.

Managed By: Customer Support Team.
Resolution to: The claimant.
Resolved: 24 hours.
Possible Results: A Refund will be executed or denied.
Appealing available: Yes, via your issuing bank.
Reporting Channels: [email protected] and our Contact Form.

3. Reporting Abusive or Unauthorized Content

Our platform prohibits certain materials, topics, vocabulary, and imagery outlined in the Terms of Service and the Independent Creator Agreement.

Our proprietary software ensures compliance by actively monitoring broadcasting channels in real-time. It employs image and sound analysis to identify unauthenticated content and estimates the age of individuals, utilizing facial recognition to detect the presence of minors. The Monitoring Team matches Content stars and verified account owners for additional verification. A dedicated 24/7 Monitoring Team vigilantly reviews real-time broadcasts, focusing on new content creators.

Despite our rigorous measures, we value user input. Your feedback is crucial in upholding our commitment to delivering high-quality, non-offensive adult content to legal-age audiences.

If you encounter any content that raises concerns or violates our standards, please promptly use our electronic notification procedure to bring it to our attention:

1. Use the reporting channels available on the website. If via email, send it to [email protected] with the subject line “Abusive Content”, including all the details to locate the mentioned content.
2. The content will be immediately disconnected, per the notification.
3. Our team will investigate the report and act appropriately per our content policies.

Managed By: Monitoring Team.
Resolution to: The claimant and the Content Owner.
Resolved: 24 hours. The content is disconnected immediately.
Possible Results: Content removed or no further actions.
Appealing available: Yes, repeat the process with additional evidence.
Reporting Channels: A report button is available at any webcam channel, via [email protected] or our Contact Form.

4. Content Copyright Infringement

We admire your creative efforts, respect intellectual property rights, and strive to ensure our content complies with copyright laws. If you believe that anyone has infringed your copyright, please follow these steps:

1. Email [email protected] with the subject line “Content Copyright Infringement”, including detailed information about the copyrighted material, proof of ownership, the URL where the infringement occurs, and the claimant's details (Full name, address, telephone number, email address, etc.) plus the content owner's physical or electronic signature.
2. Attach a hand-signed statement of the claimant's good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law;
3. Also attach a hand-signed statement, made under penalty of perjury, that the information in the claim is accurate and that you are the copyright or intellectual property owner or have been authorized to act on the owner's behalf;
4. Include an electronic or physical signature of the person authorized to act on behalf of the copyright owner or other intellectual property interest (if applicable);
5. Our designated agent will review your notice and, if valid, take prompt action, which may include content removal.

Managed By: Customer Support Team.
Resolution informed to: The Claimant and the Content Owner.
Resolved: Five days.
Possible Results: The content is removed, or no further actions.
Appealing available: No. The resolution is based on the facts and evidence provided.
Reporting Channels: [email protected] and our Contact Form.

Content Infringement Counter-Notice

If you find your User Content removed or with restricted access, and you believe such removal is unwarranted because that content does not infringe any copyright, or you have legal authorization from the copyright owner, the copyright owner's agent, or according to the law. In that case, you are entitled to contest the removal and request the restoration of your content, following these steps:

1. Email [email protected] with the subject line “Content Copyright Counternotice” including detailed information about the deleted material, proof of ownership, the content's URL, and the claimant's details (Full name, address, telephone number, email address, etc.) plus the content owner's physical or electronic signature.
2. Add a clear explanation with evidence about the intellectual property rights violation
3. Attach a statement agreeing the federal court's jurisdiction to be in Reno, Nevada;
4. Also, attach a statement accepting service of process from the person who provided notification of the alleged infringement;
5. Also, attach a hand-signed statement of the claimant's good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law;
6. Include an electronic or physical signature of the person authorized to act on behalf of the copyright owner or other intellectual property interest (if applicable);
7. Our designated agent will review your notice and, if valid, take prompt action, which may include content removal.

Managed By: Customer Support Team.
Resolution informed to: The claimant and the Content Owner.
Resolved: Five days.
Possible Results: The content is restored, or no further actions.
Appealing available: No. The resolution is based on the facts and evidence provided.
Reporting Channels: [email protected] and our Contact Form.

5. Record-Keeping Policy

To comply with legal and regulatory requirements, Amateur.tv maintains records related to user complaints, content removal requests, refund requests, and other relevant matters. These records are securely stored and may be disclosed to law enforcement or other authorized entities as required by law.

Resolved claims anonymize the data as part of the record-keeping process.

Tech 555 Inc. keeps copies of all correspondence and other materials received concerning any complaints for 7 years.

The complaints register and files will be confidential. This policy restricts its access to the Unit Managers, the Chief Operating Officer, the Chief Executive, the Compliance Manager, and the Director.

Contact Information

General Inquiries: [email protected]
Content Removal Requests: [email protected]
Refund Requests: [email protected]
Abuse Reports: [email protected]
Copyright Infringement Notices: [email protected]

By using Amateur.tv, you agree to abide by this Complaints Policy and Procedures. We reserve the right to update this policy as needed; the version with the latest changes to be followed is allocated on the website.

SegPay reporting will be provided via the SegPay Portal.